Return Policy – Buyneu Store

At Buyneu, we understand that sometimes a product may not meet your expectations. Whether there’s a defect or a change of heart, we’re here to help make the return process simple and fair.

1. General Return Policy

We accept returns on non-sale items within 180 days of receiving your order. Products must be returned in original condition:

Unworn and unwashed
Original tags still attached
Must include proof of purchase (sales receipt or confirmation email)

If your return meets these criteria, we’ll be happy to issue a refund or replacement based on your preference.

2. Initiating a Return

To begin the return process, please contact our support team via the Contact Us page or email us directly at [email protected] within 180 days of delivery your item.

To help us process your return faster, include the following information:

Full name on the order
Order number
A detailed description of the issue
Clear photos of the product/problem
Whether you’d prefer a refund or replacement

We recommend reviewing your order carefully before finalizing your purchase. We are not responsible for customer errors, such as:

Spelling/grammatical mistakes
Uploading incorrect images
Selecting the wrong item(s) or quantity

3. Return Shipping

For your peace of mind, we offer free returns on damaged or defective items. There’s no cost to return such products to us.

Return cost: $0.00

Once your return request is approved, we’ll provide you with the return address. Please follow these steps to complete the return:

Return Instructions:

Package your item(s) with care, including a printed copy of your purchase confirmation email.
Ship the return using your local post office or courier. Send us the tracking number once it’s available.
After your package arrives at our facility, you’ll receive a confirmation email. We will then notify you whether your refund or replacement request has been approved.

Please allow up to 7 business days after the package is delivered to process the return.

4. Items That Cannot Be Returned

We are unable to accept returns on:

Sale or clearance items
Personalized/customized products (unless defective)
Items returned outside the 180-day return window

5. Need Help?

We want every customer to be happy with their purchase. If you have questions or need assistance with your return, don’t hesitate to reach out.

Contact Information:
Company Name: Larry Overstreet
Address: 2404 Cutty Sark Blvd, Rawlins WY 82301, United States Of America
Email: [email protected]
Phone: +1 (256) 292-9076
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday