Refund Policy

At Buyneu, we strive to deliver products that match your expectations. However, if something goes wrong, our refund process is here to ensure you’re treated fairly and promptly.

1. Refund Eligibility

You are eligible for a refund within 180 days from the date of delivery under the following conditions:

  • Your order arrived damaged or broken
  • You received the wrong item, size, or material
  • The product differs significantly from what was described
  • The design or customization was not as ordered

To qualify, the returned items must be:

  • In original, unused condition
  • With tags attached
  • In original packaging
  • Accompanied by proof of purchase

Refunds will not be issued for:

  • Items that have been worn, washed, or altered
  • Minor issues such as loose threads or natural fabric quirks
  • Customer-caused errors, including incorrect design selections or image uploads
  • Items returned beyond the 180-day window

2. Refund Request Instructions

To submit a refund claim, please email [email protected] with the following:

  • Your full name and order number
  • A clear explanation of the issue
  • Supporting photos or videos
  • The shipping label or receipt, and any relevant email communications

We will respond within 2–3 business days regarding your eligibility. Please wait for confirmation before mailing any return items.

3. Return and Refund Process

Once your refund is approved:

  1. You will receive a return address and instructions via email.
  2. Package the item securely and ship it using any postal or courier service.
  3. Email us the tracking number as soon as it’s available.
  4. Upon receiving your package, we’ll notify you and initiate the refund.

Refund Processing Time:
Refunds are typically processed within 2 business days of receiving the returned item.
Once processed, funds will be credited back to your original payment method.
If you haven’t seen the refund after 10–15 business days, please check with your bank or credit card provider.

4. Return Shipping Costs

Unless the item is damaged or defective, customers are responsible for return shipping costs.

Return Cost: $0.00 applies only to defective or incorrect products.

Buyneu is not responsible for:

  • Lost or damaged return shipments
  • Unauthorized returns sent before contacting our team
  • Delays caused by carriers

5. Order Cancellations

We understand that mistakes happen. That’s why we allow free cancellations within 24 hours of placing your order.

To cancel your order:

  • Email [email protected] within 24 hours of purchase
  • Include your order number and a cancellation request

After 24 hours, your order will enter processing and can no longer be canceled, as most products are made to order.

6. Exchanges

Buyneu does not support direct product exchanges due to sizing, design, or quantity mistakes. If you selected the wrong option during checkout:

  • You may cancel the order within 24 hours
  • Place a new order with the correct specifications

Our support team is here to help if you need guidance during this process.

7. Our Commitment to You

Our goal is to make sure every customer feels heard, respected, and taken care of. If you have questions or need help, don’t hesitate to reach out.

Contact Information:
Company Name: Larry Overstreet
Address: 2404 Cutty Sark Blvd, Rawlins WY 82301, United States Of America
Email: [email protected]
Phone: +1 (256) 292-9076
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

For fastest service, please contact us through our Contact Us page.

We appreciate your trust in Buyneu and are always here to make things right.